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05 May 2011 @ 11:08 pm
Compensation  
Have you applied for poor train service compensation? It's too late to apply for March, but April results should be out in 5 days. I can't imagine service being that great in the last 5 weeks.

I was attempting to apply tonight before I realised that May is over. I also failed to find the mythical online application form with which to apply for compensation. As such, I complained in the form of a question on their website:

This is not a service complaint, but more related to communication and the environment.

The "Customer Compensation Code" states: "Complete an online application or complete the attached form".

When looking for an online application, all I can find is a PDF that I have to print off, fill in by hand, and post.

Surely it would be easier to fill in my details on a web form, and have a computer verify it, rather than wasting Australia Post's energy, employing extra staff to open envelopes and read forms, then have data entry clerks enter it *back* into a computer so I can be compensated.

Anyway, if there is an online form that I just can't find, could you please direct me to it?

Sincerely.


Is this unreasonable? Am I being a jerk for no reason? Why is there a feedback form, but no compensation form? All they need is my myki number.
 
 
Current Music: Kenji Kawai - Ghosthack
 
 
 
kupplervati on May 5th, 2011 01:21 pm (UTC)
I think your request is perfectly reasonable, and although im no web-designer guru, im pretty sure its easy enough to do too..

Show em whos bawsss "OHHH YEAHHHH"

(Im not entirely sure why duke nukem ended up in my brain midway through that reply)
natheadnathead on May 5th, 2011 02:39 pm (UTC)
You are not being a jerk. I remember thinking the exact same thing when I looked into applying for compensation. It's an archaic, stupid system which I'm sure they're happy to leave as is, because most people give up because they can't be fucked printing a form, filling it out, and mailing it back to them.

Who the fuck mails anything these days!?!?! :p
lucaslucas_el_diablo on May 5th, 2011 09:28 pm (UTC)
Nah, it's not you who's being unreasonable; they intentionally make it painful, and make the compensation so worthless that almost no one claims it.

It was annoying that 6/12 month metcard holders had to apply for compensation; they already had those people's details, the daily tickets should have just been sent out each month. With myki it's complete bullshit that you even have to apply, their multibillion dollar fuckup should be capable of crediting anyone who's eligible.
natheadnathead on May 5th, 2011 10:19 pm (UTC)
Speaking of worthless I read an article recently that said compared to other major cities around the world, the discount offered to Melburnians for purchasing monthly, 6 monthly and 12 monthly tickets is minuscule and insufficient for rewarding longterm passengers. Lamezor! I buy monthlys to avoid constantly having to validate, but if I miss three days of work for whatever reason a monthly becomes slightly more expensive than buying weeklies.
the_travthe_trav on May 6th, 2011 05:28 am (UTC)
Not only are you being completely reasonable, they also don't really need the forms at all anymore.

If you're a myki customer they already have your card and details, they should be able to automatically compensate all passengers who spent during the period of bad service.